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Human Resources Outsourcing (HRO) Market Update: HRO Benchmarks - Scope, Pricing,and Quality

Smarter Sourcing: Measuring and Communicating the Success of Sourcing Relationships

Trend Report: Key Challenges in Implementing an Enterprise Master Data Management Program

Learning from the Past

Governing Attitudes: 12 Best Practices in Managing Outsourcing Relationships

Outsourcing Real Estate Audits Saves Retailers Real Money
Real estate costs typically are the second biggest overhead expense after payroll. Outsourcing the lease audit function can save money and even save the business.

The Art of Governance
Companies take great care in selecting their suppliers. But after they outsource, many don't devote any more time or effort to the original business challenge because they believe it's now the outsourcer's challenge. Mike Atwood believes this is a major mistake. Read why.

Beyond the Pinnacle
We were impressed by the close cooperation displayed by J.P. Morgan and PRT in building PRT's Near Shore outsourcing facility.

A Blueprint for Success
"Today, outsourcing is very well accepted, both at the executive level and within the CIO community," said Harris.

Maintaining a Clear Focus
In order to identify the common problems that crop up in outsourcing relationships, one must first understand the anatomy of a good relationship.

The Power of Knowledge
Syd Hutchinson of COMPASS America explains the opportunities that exist for benchmarking to ensure a fair deal in outsourcing.

Benchmarking and the Vendor
Don Bender of ACS takes a look at the benefits of benchmarking to the vendor, and factors that should be considered for an accurate comparison of costs.

Benchmarking: A "Sanity Check"
Anthem discusses the procedure and the benefits benchmarking yielded.

Benchmarking: Bane or Benefit?
Peter Bendor-Samuel explains why benchmarking in outsourcing relationships is becoming more commonplace and how it can be used most effectively.

Benchmarking Begins with the Contract
To negotiate benchmarking contract provisions effectively, customers should understand the typical terms used. Attorney Bill Deckelman explains who does what...and when.

The When and Why of Benchmarking
What's a fair deal for both parties in an outsourcing relationship? Customers might be surprised to find they are leaving money on the table.