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Cost Savings, SLAs, and Supplier Selection Criteria Benchmarks from 2007 Outsourcing Excellence Awards
Outsourcing Center's study of 86 relationships participating in the 2007 Outsourcing Excellence Awards program revealed several significant benchmarks. A major finding: buyers felt cultural fit and a partnering relationship approach were a major key to success; they used them as supplier-selection criteria more than in the past decade of the awards relationships. (2007)

New IBM Research Quantifies the Long-Term Impact of IT Outsourcing on Three Business Metrics
A new IBM study found companies that outsourced IT outperformed their peers on three key business metrics. Here's why. (2005)

Five Things Manufacturers Should Consider When Selecting a Contract Manufacturer
A software provider that produces rapid response manufacturing products provides his list of criteria manufacturers should consider when selecting a contract manufacturer. (2005)

Service Level Agreements: A Better Mousetrap
Is there a better mousetrap to catch your supplier in the maze of service level agreements? Bruce Leshine and Mel Van Howe believe the performance decrements model is a better method because the emphasis is on making sure the supplier corrects problems in a timely manner rather than generating credits that are inconsequential to both parties. (2005)

Harnessing the Full Power of Offshore Outsourcing - Part III: Designing to Fully Capture Offshore's Potential
In the final installment of our offshore savings series, Stephen Dunn, Joe Fernandes, and Samir Jog share four principles to help a company achieve full value from its offshoring effort. (2004)

Harnessing the Full Power of Offshore Sourcing - Part II: Avoiding Corporate Decisions That Limit Savings
Corporations offshore to save money, then make decisions that limit the savings possibilities once the outsourcing begins. An Everest offshore team discusses the common mistakes corporations unwittingly make. (2004)

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Human Resources Outsourcing (HRO) Market Update: HRO Benchmarks - Scope, Pricing,and Quality - This report is based on in-depth interviews and data collected from senior governance teams of HRO buyers, with analysis along three key dimensions - Scope, Pricing, and Quality. Download key insights in this preview deck. - July 2007

Smarter Sourcing: Measuring and Communicating the Success of Sourcing Relationships - Traditional Service Level Agreements offer tangible measurements of the operational value and financial merits of a sourcing relationship. But what about the less obvious gauges of business value? Learn more about Balanced Scorecard, Six Sigma, Total Quali... - February 2007

Trend Report: Key Challenges in Implementing an Enterprise Master Data Management Program - Managing master data is becoming a priority with organizations focusing on implementing a Master Data Management (MDM) program on an enterprise-wide level. Many organizations encounter significant challenges in implementing MDM programs. This paper discuss... - January 2007

Learning from the Past - Abstract: Ensuring that your internal customers "stay at the center" is key for BPO success. Standardization, integration, and ease of use can get you there. Find out how. - January 2007

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